0161 480 2994

STOVE WARRANTY FORM

This form will be sent to [email protected].

When logged, you will be mailed back with the URN/CRM number to track the claims progress.

IMPORTANT NOTICE: If a call out by an engineer finds the root cause of the issue to be the installation rather than the appliance, we reserve the right to recharge the cost of the visit and remedial work required to correct the problem.

Woodford Stoves – Lifetime Warranty Terms & Conditions

The Woodford Stoves Warranty Registration must be completed by the HETAS-registered installer or homeowner upon completion of the installation. Registration must be submitted online within 30 days of job completion and must include all accurate information.

Your Woodford Stoves warranty reference number should be quoted in all future warranty correspondence or claims.

Complaints and Fault Reporting

Any complaint or suspected fault must first be inspected and investigated by the original HETAS engineer. If a genuine fault or issue is identified, the engineer must report this in writing to Woodford Stoves within 14 days, enclosing:

  • The original warranty registration number
  • Full installation details
  • Records of all required maintenance and chimney sweeping, as recommended in our installation guide

Installation Requirements

To qualify for warranty cover, the installer must confirm that:

  • The stove has been installed by a HETAS-registered installer.
  • The installation fully complies with Document J of the Building Regulations and the Woodford Stoves Installation Guide.
  • The chimney and flue system are suitable, thoroughly cleaned, and free from soot or debris.
  • There are no combustible materials within the chimney structure, and a camera inspection has been carried out to confirm this.
  • The chimney is structurally sound, wind- and water-tight, and a chimney liner has been correctly installed and fully insulated/backfilled using Vermiculite or ThermaFlue as appropriate.

Maintenance Requirements

After installation, the stove and chimney system must be maintained as follows:

  • The chimney must be inspected and swept 1–2 times per year by a qualified chimney sweep, with records retained.
  • Soot and condensation must be regularly removed to prevent corrosion or chimney fires.
  • The stove must be operated and maintained strictly in accordance with the manufacturer’s instructions.

Warranty Coverage

This warranty covers the replacement of the stove body only, for the lifetime of the product, subject to the conditions below.

Woodford Stoves will provide a replacement stove body free of charge if a manufacturing defect is confirmed, provided that:

  • The installation, operation, and maintenance comply with our guidance and relevant Building Regulations.
  • The issue is not the result of misuse, neglect, improper installation, or external damage.

Exclusions

This warranty does not cover:

  • Any external components, fittings, accessories, or building work associated with the installation or removal of the stove.
  • Any labour or installation costs incurred in removing or refitting the stove.
  • Damage caused by condensation, incorrect fuels, overfiring, or inadequate maintenance.
  • Any product used or installed outside the United Kingdom.

Limitations

If Woodford Stoves determines that the stove is defective in manufacture, a replacement stove will be supplied free of charge. No cash or alternative compensation will be provided.

This warranty applies to the original purchaser only and is non-transferable.

By purchasing a Woodford Stove, you acknowledge and agree to the terms of this warranty policy. Woodford Stoves will always make reasonable efforts to resolve any warranty claim in a fair and timely manner.

Name and Address

Stove Details