Delivery Details

Ordering

Ordering is available 24/7 here at Flue & Ducting via e-mail at sales@flue-ducting.co.uk (any orders sent to any other e-mail address will not be processed).

Through our website www.flue-ducting.co.uk NB: Please contact us before ordering online so we can set up your online account.

Orders can also be placed over the phone between 8am – 4.30pm Monday to Friday on 0161 480 2994 or by fax on 0161 332 8373.

Please use product codes when ordering and specify any special delivery instructions clearly.

Delivery

Next Day Delivery is FREE of charge on all orders over £500.00 + VAT and is charged as standard at £25.00 + VAT on all orders under £500.00 excluding VAT.
We offer an economy delivery service that can take up to 3 days for a rate of £16 + vat on orders under under £500 + VAT.

Special delivery requests and timed deliveries are subject to price on application.
You’ll find a list of higher delivery rate post codes below that we get charged from our carriers. For orders that are under £500 + VAT you will be charge the full delivery rate as below. Orders that are over £500 + vat we will share the delivery cost equally with you.

At Flue & Ducting we will always try and deliver using our own vehicles where possible. However if this is not possible you will receive your items either by an overnight carrier service or a pallet delivery service.

When an order is placed on a next day delivery service, we are informed by all our carriers that you will receive your orders between the hours of 8am – 6pm. Flue & Ducting Ltd are informed by all carrier services that although the service you and ourselves pay for from the overnight carrier is classed as ‘next day’ this is not a guaranteed service.

All orders required for next day delivery must be received by 1.30pm. If an order is received after this time, every attempt will be made to have it with you next day but this cannot be guaranteed.

Higher Rate Post Code Area’s
DD & PH1-14 – £86.50 (24 HR)
DD & PH1-14 – £71.50 (48 HR)
AB – £92 (24 HR)
AB & PH 15-26 – £71.50 (2-3DAYS)
IV ( MAINLAND ) – £92 (2-5 DAYS)
KW 1-14,PA 21-38, PH30-41 & 49-50 – £87 (3-5 DAYS)
HS 1-9, KW 15-17, ZE – £150 (5DAYS)
IV 41-49,51 & 55-56 – £132.50 (5 days)
KA27-28, PA20, PA41-80, PH42 – 44 – £132.50 (5 DAYS)
PO30-41 – £81.50 – (4DAYS)
GY1-8 & JE 1-4 – £142.50 (4 DAYS)
GY9-10 – £233 (5-7DAYS (TO QUAYSIDE ONLY CONSIGNEE COLLECTS))
IM 1-9 – £148 (4DAYS)
BT1-18 – £61.70 (2-3 DAYS)
BT19-94 – £64.75 (2-3 DAYS)
DUBLIN & KILDARE – £74.50 (2-3 DAYS)
REST OF SOUTHERN IRELAND- £86.50 (3-4 DAYS)

Damages

If an item arrives to you damaged, please sign for as ‘damaged’ with the delivery driver on receipt. If you sign the item as ‘unchecked’ it will not be accepted by the delivery company. Photographic evidence of the damage will be gratefully received and can lead to the replacement process being shortened.

We ask that any damages are reported to Head office within 48 hours of delivery. Damages reported after 48 hours will be directed to the Managing Director for a decision to be made based on the individual circumstances.

Chimney pots

Unfortunately due to the fragile nature of chimney pots we unable to send them using an overnight carrier service. On request we can despatch your chimney pot order on a pallet for a standard pallet rate of £45.00 + VAT.

Cutting DURA FLUE

DURA FLUE chimney liner should only be cut with our DURA FLUE knife. Flue & Ducting Ltd cannot take responsibility for any damage or uncoiling of your liner if attempted to be cut or tampered with using any other product or tool.

The DURA FLUE knife is available from stock. Please contact us if you have any queries regarding this matter.

We pride ourselves on our excellent customer service however if there is anything you think we can improve on or you have any ideas for new products etc. please contact us with your suggestions. We would love to hear from you!

Flue & Ducting Limited

In the event of any queries regarding these terms please email:

sales@flue-ducting.co.uk or ring us on 0161 480 2994